How to tell if a UZB stick has a Z-Way license?

Discussions about Z-Way software and Z-Wave technology in general
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sinnottj
Posts: 3
Joined: 12 Dec 2016 18:10

How to tell if a UZB stick has a Z-Way license?

Post by sinnottj »

Hi,

I bought a UZB stick with a pre-installed Z-Way license, but I think I may have been sent an un-licensed UZB stick by mistake.

I have connected it to my Pi and installed Z-Way but I get the following error when I try to put the controller in Inclusion mode:
Error handling data
/ZWaveAPI/Run/controller.AddNodeToNetwork(1)
I searched the forum and found this thread: https://forum.z-wave.me/viewtopic.php?t=21983&p=57998 which suggests that the problem might be that my UZB stick doesn't have a license installed.

The problem is I don't know how to check if my UZB stick has a license or not! Can anyone tell me how to check?

Thanks!
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Z-Wave Support
Posts: 353
Joined: 21 Oct 2016 15:49

Re: How to tell if a UZB stick has a Z-Way license?

Post by Z-Wave Support »

Hello,

have you a note with a license key in the package? If it no license key in the package has you the wrong UZB Stick.

Best regards

Z-Wave Support Team
sinnottj
Posts: 3
Joined: 12 Dec 2016 18:10

Re: How to tell if a UZB stick has a Z-Way license?

Post by sinnottj »

I contacted my supplier and they confirmed that they forgot to supply the licence key with my UZB stick, and are going to send me one today.

Thanks for the help!
Z-Wave Support wrote:Hello,

have you a note with a license key in the package? If it no license key in the package has you the wrong UZB Stick.

Best regards

Z-Wave Support Team
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