Firmware upgrade has board now only seeing EU

Discussions about Z-Way software and Z-Wave technology in general
brianaker
Posts: 55
Joined: 11 Nov 2016 16:57

Firmware upgrade has board now only seeing EU

Post by brianaker »

The board is a rasp2 and it is a US board. Before the upgrade I could have selected anything, but now only EU appears.

Any thoughts on to fix this?

Thanks
brianaker
Posts: 55
Joined: 11 Nov 2016 16:57

Re: Firmware upgrade has board now only seeing EU

Post by brianaker »

Ok, Rasp2 board appears to be letting me make change but the rasp1 board I have does not.
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Z-Wave Support
Posts: 353
Joined: 21 Oct 2016 15:49

Re: Firmware upgrade has board now only seeing EU

Post by Z-Wave Support »

Hello,

Can you tell more information, please?
Which Upgrade? Z-Way or Razberry ? Version ? ...

regards
Z-Wave Support
brianaker
Posts: 55
Joined: 11 Nov 2016 16:57

Re: Firmware upgrade has board now only seeing EU

Post by brianaker »

This would be the Razberry V1 card. I believe the firmware is now on 05.23.

Thank you!
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Z-Wave Support
Posts: 353
Joined: 21 Oct 2016 15:49

Re: Firmware upgrade has board now only seeing EU

Post by Z-Wave Support »

Hello,

can you create a screenshot from the controller Page and controller info Page, please.
Which Z-Way Version do you have?

reagrds
Z-Wave Support
brianaker
Posts: 55
Joined: 11 Nov 2016 16:57

Re: Firmware upgrade has board now only seeing EU

Post by brianaker »

Good news! I decided to reinstall the OS + z-way server from scratch.

On restarting? Everything worked fine. Before the reinstall the RazV1 would not pair with any US device.
rgerrans
Posts: 3
Joined: 14 Jul 2017 01:06

Re: Firmware upgrade has board now only seeing EU

Post by rgerrans »

Just a follow-up. I had the same issue and just restarting the server opened up non-EU radio frequency options.
kpanchen
Posts: 25
Joined: 08 Sep 2017 05:27

Re: Firmware upgrade has board now only seeing EU

Post by kpanchen »

Same here, updated US board to 05.23 and Expert UI stuck on EU with no other options, board itself seems fine but cannot include any devices anymore. Any suggestions from developers would be great. (Restarting the box won't make any difference).

Update: my guess - UI is trying to restrict usage of wrong regions and since firmware update reset board to EU (however it is really US) UI stuck with EU, booted an older version of z-way (2.2.2 but that's probably not important) switched to US and boot my normal setup and now it is showing only settings for US. As I see it it a bug which need to be addressed.

Interesting another observation that UI looks different in different browsers, it looks fine in Edge, messed up in Explorer and in Chrome it is not showing controller as node 1 at all, however fine in Edge, not sure how's this possible.
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PoltoS
Posts: 7565
Joined: 26 Jan 2011 19:36

Re: Firmware upgrade has board now only seeing EU

Post by PoltoS »

Thanks, this problem was already solved in version 5.26 and upper. Now they remember the previous frequency and switches to the correct one after upgrade.

As for the browser, I think it is a cache problem - clear browser cache
kpanchen
Posts: 25
Joined: 08 Sep 2017 05:27

Re: Firmware upgrade has board now only seeing EU

Post by kpanchen »

Thanks for the update! And clearing cache in Chrome fixed the problem as well.
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