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Firmware upgrade has board now only seeing EU

Posted: 23 Jun 2017 15:29
by brianaker
The board is a rasp2 and it is a US board. Before the upgrade I could have selected anything, but now only EU appears.

Any thoughts on to fix this?

Thanks

Re: Firmware upgrade has board now only seeing EU

Posted: 23 Jun 2017 15:31
by brianaker
Ok, Rasp2 board appears to be letting me make change but the rasp1 board I have does not.

Re: Firmware upgrade has board now only seeing EU

Posted: 26 Jun 2017 09:30
by Z-Wave Support
Hello,

Can you tell more information, please?
Which Upgrade? Z-Way or Razberry ? Version ? ...

regards
Z-Wave Support

Re: Firmware upgrade has board now only seeing EU

Posted: 26 Jun 2017 14:56
by brianaker
This would be the Razberry V1 card. I believe the firmware is now on 05.23.

Thank you!

Re: Firmware upgrade has board now only seeing EU

Posted: 27 Jun 2017 12:02
by Z-Wave Support
Hello,

can you create a screenshot from the controller Page and controller info Page, please.
Which Z-Way Version do you have?

reagrds
Z-Wave Support

Re: Firmware upgrade has board now only seeing EU

Posted: 01 Jul 2017 14:45
by brianaker
Good news! I decided to reinstall the OS + z-way server from scratch.

On restarting? Everything worked fine. Before the reinstall the RazV1 would not pair with any US device.

Re: Firmware upgrade has board now only seeing EU

Posted: 14 Jul 2017 01:09
by rgerrans
Just a follow-up. I had the same issue and just restarting the server opened up non-EU radio frequency options.

Re: Firmware upgrade has board now only seeing EU

Posted: 08 Sep 2017 06:14
by kpanchen
Same here, updated US board to 05.23 and Expert UI stuck on EU with no other options, board itself seems fine but cannot include any devices anymore. Any suggestions from developers would be great. (Restarting the box won't make any difference).

Update: my guess - UI is trying to restrict usage of wrong regions and since firmware update reset board to EU (however it is really US) UI stuck with EU, booted an older version of z-way (2.2.2 but that's probably not important) switched to US and boot my normal setup and now it is showing only settings for US. As I see it it a bug which need to be addressed.

Interesting another observation that UI looks different in different browsers, it looks fine in Edge, messed up in Explorer and in Chrome it is not showing controller as node 1 at all, however fine in Edge, not sure how's this possible.

Re: Firmware upgrade has board now only seeing EU

Posted: 10 Sep 2017 00:15
by PoltoS
Thanks, this problem was already solved in version 5.26 and upper. Now they remember the previous frequency and switches to the correct one after upgrade.

As for the browser, I think it is a cache problem - clear browser cache

Re: Firmware upgrade has board now only seeing EU

Posted: 10 Sep 2017 08:04
by kpanchen
Thanks for the update! And clearing cache in Chrome fixed the problem as well.