Kwikset 910 and Z Way on My Cloud
Kwikset 910 and Z Way on My Cloud
I got everything set up and installed correctly from what I can tell. I am now trying to add my only device at the moment which is my door lock. I can add it via the expert menu but it doesn't seem to have any of the correct info. It shows up in the system as a "secure keypad" but doesn't show up as a device in the menus. It just calls itself "device x" where the x is how many times I've added it while trying to get it working. When learning in secure mode I have to perform each interview manually, and it always fails the security interview. I've manually gone in and selected the device description which was closest to what it is, "Kwikset Door Lock with Home Connect technology". Any help would be GREATLY appreciated.
Re: Kwikset 910 and Z Way on My Cloud
I’ve continued to try and it’s always the same result. It seems others may have had similar issues but I don’t see where it’s ever been resolved.
- Z-Wave Support
- Posts: 353
- Joined: 21 Oct 2016 15:49
Re: Kwikset 910 and Z Way on My Cloud
Hello,
which Type of WD Cloud do you have?
Best regards
Z-Wave Support
which Type of WD Cloud do you have?
Best regards
Z-Wave Support
Re: Kwikset 910 and Z Way on My Cloud
I have a WD EX2 Ultra. It appears the z wave network itself is working otherwise, it just misidentifies the lock.
Re: Kwikset 910 and Z Way on My Cloud
Do you have any suggestions?
- Z-Wave Support
- Posts: 353
- Joined: 21 Oct 2016 15:49
Re: Kwikset 910 and Z Way on My Cloud
Hi,
please install the update on your WD Device.
http://razberry.z-wave.me/z-way-server/ ... 2.31-6.tgz
Best regards
Z-Wave Support
please install the update on your WD Device.
http://razberry.z-wave.me/z-way-server/ ... 2.31-6.tgz
Best regards
Z-Wave Support
Re: Kwikset 910 and Z Way on My Cloud
I've updated it and still get the same thing. I also get some times where I get the message saying "inclusion takes a long time to start up" and I'm also frequently getting "Unable to update data. controller.AddNodeToNetwork(1)" I have completely uninstalled and reinstalled and still get the same things.
Re: Kwikset 910 and Z Way on My Cloud
Please send us the log of inclusion
Re: Kwikset 910 and Z Way on My Cloud
I'm trying to find the log and can't find where it is located. After re-seating the UZB and rebooting the system it's no longer giving me the controller error but my lock still fails the security update. It is just listing as Battery Device and the type is Secure Keypad.
Re: Kwikset 910 and Z Way on My Cloud
I still have not found the log file. Any help would be greatly appreciated.