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find.z-way.me working?

Posted: 21 Dec 2017 16:14
by asiobob
Hello is the find.z-way.me service down? I cannot remotely access my razberry.

1. Remote access is enabled in z-way
2. find.z-way.me does not show local IP address when accessed from the same network as the razberry
3. I cannot login using find.z-way.me using site_id/username
4. I can see the zbw_connect reverse ssh tunnel command running on the pi - but netstat show the connection is not getting established...
5. I found out find.z-way.me is not responding to any ssh from various ISP on port 22

So I'm posting to here to see if anyone else is having this problem?

Re: find.z-way.me working?

Posted: 21 Dec 2017 16:27
by Z-Wave Support
Hello,

Currently there are many problems with the service due to rapidly growing user numbers.
Technicians are already working on solving the problem.

Best regards
Z-Wave Support

Re: find.z-way.me working?

Posted: 21 Dec 2017 16:53
by asiobob
Ok thanks for the confirmation; you can close my support ticket as well.
Maybe scalable AWS solution? But I know these cost a lot of $$$

Regards
AB

Re: find.z-way.me working?

Posted: 21 Dec 2017 17:13
by Provo
It's been like this for quite some time now. When can we expect to see this issue solved?

Re: find.z-way.me working?

Posted: 23 Dec 2017 20:59
by jarek
still not working...

Re: find.z-way.me working?

Posted: 26 Dec 2017 17:24
by fabrizia.tupone
Hi, I have the same problem.
I cannot login anymore to the find.z-way.me service.

Re: find.z-way.me working?

Posted: 26 Dec 2017 17:28
by PoltoS
Dear Customers,

I have to admit that we experience huge problems with our current find.z-wave.me service. We missed scalability and now we the service runs unstable. We are working on adding more serveres to parallelize the load to more servers. We hope to finish it within a week. Meanwhile some of you might experience problems with connectivity. We apologize for the inconvenience and we hope to solve the issue as soon as possible.

Re: find.z-way.me working?

Posted: 03 Jan 2018 14:00
by RolfKunkel
Any update on this very annoying issue?

Re: find.z-way.me working?

Posted: 05 Jan 2018 07:55
by PoltoS
The new service is not yet running, but we have improved the current temporarily a bit.

Apologize for the inconvenience

Re: find.z-way.me working?

Posted: 05 Jan 2018 18:10
by Dajazzz
for me its working.

I actually forgot to put my ID and admin in the first field.