forum

Hi,

i recently bought a UZB with license. I had problems pairing devices to my setup, so i thought I'd try to update the UZB firmware. It seems, that after the update my license is lost. When i try to enter my license key again, it fails with "Unable to verify the License Key".

What can I do to recover my license? Will the license always be lost on firmware updates?

Bests

@Z-Wave Support thanks for contacting me via PM. Unfortunately I am not allowed to send PMs just yet, so I can not send you my license. Is there an E-Mail address or something I could use instead to send you my License?

info@z-wave.me or ps@z-wave.me

Regards

the latter

The issue has been resolved. Thank you very much for your help.

Welcome!

We meanwhile found the cause of that problem and disabled the corresponding update