Aeotec Siren Gen5 Interview issue

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fivehundred
Posts: 10
Joined: 09 Aug 2015 19:50

Aeotec Siren Gen5 Interview issue

Post by fivehundred » 06 Apr 2018 17:28

Hi,
i'm having issue with the interview of a Siren Gen5. I tried a lot of time to exclude and reinclude and i tried also to keep the siren very close to the razberry... but with no result! every time the security interview is not completed:
CommandClass
/: None (16:18)
supported: true (16:18)
version: 1 (16:18)
security: false (16:18)
interviewDone: false (16:18)
interviewCounter: 0 (16:24)
scheme: 0 (16:18)
secureNodeInfoFrame: (16:18)
securityAbandoned: false (16:18)
canStream: false (16:18)
toFollow: None (16:18)


The controller details are:
Hardware
Vendor: RaZberry by Z-Wave.Me
Vendors Product ID: 1024 / 2
Z-Wave Chip: ZW0500

Firmware
Library Type: Static Controller
SDK Version: 6.71.01
Serial API Version: 05.23

Software Information
Version number: v2.3.5


Could anyone help me?
Thanks

fivehundred
Posts: 10
Joined: 09 Aug 2015 19:50

Re: Aeotec Siren Gen5 Interview issue

Post by fivehundred » 09 Apr 2018 18:06

hmmm.. strange behaviour.. i have now the same issue with a Multi Sensor Gen5 that i reinstalled (it was well connected few days ago).
the interview fails only for security command class.

Anyone knows if there is an official support to contact for this kind of problems?

thanks a lot

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