Hue app not working after update

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p_carneyrn
Posts: 23
Joined: 06 Sep 2018 13:54

Hue app not working after update

Post by p_carneyrn »

I updated to 4.1 last night and the philips hue app 1.1 no longer works. My log shows a 'send action error'. I have deleted and reinstalled the app without success. Any suggestions? I really don't want to start from scratch.
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PoltoS
Posts: 7601
Joined: 26 Jan 2011 19:36

Re: Hue app not working after update

Post by PoltoS »

Hello!

Could you please share logs with us or provide remote access to check it? This part was not touched but might be affected indirectly.
p_carneyrn
Posts: 23
Joined: 06 Sep 2018 13:54

Re: Hue app not working after update

Post by p_carneyrn »

Thank you for your response, I have gone into settings and checked the 'Enable remote access' . I think it may have something to do with the app 'Dimmable Scene' since it has lost its room assignment and name of scene (maybe?). Is there anything else I need to do to allow access?
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PoltoS
Posts: 7601
Joined: 26 Jan 2011 19:36

Re: Hue app not working after update

Post by PoltoS »

You should send in PM your remote ID/login/password. Or on support@z-wave.me
p_carneyrn
Posts: 23
Joined: 06 Sep 2018 13:54

Re: Hue app not working after update

Post by p_carneyrn »

Thank you I'll send it shortly.
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