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Issue interviewing HeatIT thermostat

Posted: 23 Feb 2017 23:50
by heggholmen
I have a HeatIT Thermostat that stops interviewing at 92% - missing the CommandClass "Meter". As a result of this it seems like when it tries to "re-interview" later on the device gets corrupt (don't have access to the already CommandClass that was successfully added.

I'm new to this - so whould be very pleased with any help.

//Jan-Erik

Re: Issue interviewing HeatIT thermostat

Posted: 27 Feb 2017 23:38
by PoltoS
The log can help us to understand why Meter don't pass

Re: Issue interviewing HeatIT thermostat

Posted: 08 Apr 2017 08:58
by anesthesia
Hi,

having the same problem with the non complete interview. I attached a log file. My Heat IT is "devices.2.".

Thanks in advance

Re: Issue interviewing HeatIT thermostat

Posted: 28 Jul 2017 12:08
by anesthesia
Is there any solution how to fix the incomplete interview with the thermostat?

Thanks in Advance

Re: Issue interviewing HeatIT thermostat

Posted: 28 Jul 2017 22:54
by jeey
Not that it´s any help. But Heatit/multireg does not have an working metering function. So if its missing it doesn´t matter since it doesnt produce any data.

You have to wait until v2 device comes out later this year for metering

Re: Issue interviewing HeatIT thermostat

Posted: 29 Jul 2017 03:03
by PoltoS
@anesthesia, should we look into that log after the comment by @jeey?

Re: Issue interviewing HeatIT thermostat

Posted: 09 Aug 2017 08:40
by anesthesia
It would be nice if you could take a look. If the meter does not work properly, is there a way to deactivate it? It would be usefull to get the interview complete.

Re: Issue interviewing HeatIT thermostat

Posted: 02 Dec 2017 11:50
by latitude
Did anyone find a solution to this. I recently installed the same unit and have the same problem, interview sticks at 92% and it seems it tries to re-interview the device which drops it out of the ui as it always fails. Is there any way to remove the 'meter' function from the device so that the interview completes successfully?

Re: Issue interviewing HeatIT thermostat

Posted: 23 Dec 2017 12:42
by kopimi
Any updates on this? Having the same issue. Irritating as...

Re: Issue interviewing HeatIT thermostat

Posted: 25 Dec 2017 11:20
by PoltoS
There is a way the remove this meter feature via fixing internal Z-Way structures. But better to as for new fw from HeatIt with this bug fixed